Principles of Business Administration Essay

twain employees and employers engage to make sure that they be fully aw are of their surroundings and to make sure that they are not under the influence of whatsoever drugs or alcohol while at work. Alongside personal lot employees and employers need to make sure they outlet on personal action, they need to be able to action when needed and not wait for soulfulness else to take control of a situation. As an employer one way they foundation make sure that the environment is secure and safe if by purpose out the information i. . who is in charge of first aid where are the main health and safety concerns within the building and most importantly hit the haying who to contact when need to if there is a major issue. Santander is an drill of a comp whatever who made sure that trade protection is top of the game, the grounds for this is this company deals with thousands of customers account expound may it be for credit tease or store cards, each member of cater are gover n through training which explains all about data protection and what to do and not to do.The ways in which staffs are told to deal with the accounts are as follows- When contacting customer may it be from an outbound call or an inward call all staff need to make sure that they advice the customers that calls may be recorded for future reference, then they must ask the customers security questions to make sure that they are speaking to the correct person (this stack be hard as sometimes it is difficult to fully know if the person you are talking to is the correct person).Once this has been confirmed the employee peck go on and explain to customer that they are in arrears and take payment to and note customers account, there are occasions when the payment remains will not respond and the employees would have to write down the customers details on these occasions the customers would be aware and if they were happy information would be taken and imputed later on the information would then be hardened in a specific bin which is collected one all week where all personal or private information is destroyed. another(prenominal) things employees are told is when leaving the computer they need to make sure that they maneuver their screen this way no one is able to get a copy of any of the customers details, if the employee has any paper work laying well-nigh they also need to make sure that this is locked away if the information has any customers details on. Due to the amount if accounts that fall into arrears there are staff who mainly deal with the store cards and credit cards, these staff are aware not to talk about account holders details, when calling the customer they need to amek sure they complete security questions